Frequently Asked Questions
How Can I Create an Order?
Your order; You can easily create it 24/7 on our website, as well as on our WhatsApp line 0533 159 20 90 and via Instagram Direct Message (DM).
How Many Days Are Orders Shipped?
Orders placed until 16:00 are delivered to cargo on the same day. Cargoes after 16:00 are shipped the next day.
When will my order be delivered?
Your packages will be delivered within 1-3 business days.
Which Cargo Company Are You Working With?
Your cargo is delivered safely to all of Turkey with YURTİÇİ CARGO. Your overseas orders are sent to you by UPS CARGO. International shipping fees and taxation belong to the customers.
Do you have overseas sales?
Your cargo reaches all over the world within 2-5 days. You can easily place your orders on our WhatsApp line 0533 159 20 90.
Payment
What Payment Types Are Available?
You can make your payments by Card at the Door or Cash at the Door. You can also use the Money Order-EFT method. At the same time, you can make your shopping by using the 12 installment option on our website.
Cargo
How Many Days Are Orders Shipped?
Orders placed until 16:00 are delivered to cargo on the same day. Cargoes after 16:00 are shipped the next day.
When will my order be delivered?
Your packages will be delivered within 1-3 business days.
Which Cargo Company Are You Working With?
Your cargo is delivered safely to all of Turkey with YURTİÇİ CARGO. Your overseas orders are sent to you by UPS CARGO. International shipping fees and taxation belong to the customers.
How can I track my order?
When your order is received, packaged and shipped, you will be notified by private message from POSHET. When your cargo is shipped, your cargo tracking number will be sent to you by YURTİÇİ KARGO and POSHET. In this way, you can easily track your cargo.
What can I do if my order is not at the address?
If you cannot be found at the address, you can receive your cargo within 2 working days from the YURTİÇİ KARGO branch in the cargo tracking sent by you.
Cancellation & Refund & Exchange
Are returns/exchanges available?
We have returns for all products that have not been used, will not prevent resale, and have not lost their elements. DISCOUNT – RETURNS ON OUTLET PRODUCTS ARE NOT MADE LEGALLY.However, there is no change so that our customers do not suffer due to the rapid depletion of stocks due to the time spent in the cargo for change. For this reason, you can buy the new size of the product you bought immediately and easily have the product you want before the sizes run out.
When will the product I returned be refunded?
The return of your products that are accepted for return (unworn, unused, unchanged from the first form for the sales element) is carried out within 2-5 working days in order not to keep you waiting, although the legal process is 14 days. Even if card transactions are made by us in 1 day, the reflection on your card may vary depending on your bank. A receipt will be sent to you when your cash and card refund process is completed.
How long is the return period?
Your return period is 14 at the latest from the day you receive your cargo. We kindly ask you to send it on our side on the day.
How Can I Start a Return Process?
You can create your returns on the WhatsApp line 0533 159 20 90 by saying ‘I Want to Create a Return’ within 3 working days from your delivery date. Our teammates will help you.
Who Covers the Return Shipping Fee?
Return shipping costs are covered by our sending customer. However, in order for you not to be affected by the rising shipping prices and to benefit from the low shipping fee, when you send it to us with the buyer’s payment, the discounted shipping fee is deducted from the product price and the remaining amount is returned to you.
Can I Cancel My Order?
Yes, but you can cancel your cargo without receiving the message that your cargo has been shipped or your cargo tracking number. After this information is created, unfortunately, even if we cancel your order, you will be asked for the shipping fee because the cargo company makes the shipping charge.
Can I Cancel My Order?
Yes, but you can cancel your cargo without receiving the message that your cargo has been shipped or your cargo tracking number. After this information is created, unfortunately, even if we cancel your order, you will be asked for the shipping fee because the cargo company makes the shipping charge.
Membership Information
How Can I Become a Member?
You can easily become a member in the ‘Sign up’ section by clicking on the Human emoji in the upper right corner.
How Do I Update My Membership Information?
By clicking on the “Member Login” tab in the upper right corner, you can view and make changes to your information with the “My Membership Information” option.
I forgot my password, what should I do?
You can have your password sent to your e-mail by clicking on the Forgot Password link in the member login section.
Can I shop without being a member?
You can shop on our site without being a member. However, if you become a member, you can track your orders and cargo more easily, request returns more easily and take advantage of our special campaigns for our other members.
Privacy & Security
Yes, completely, www.poshet.com.tr website is a website that hosts an SSL certificate with a high security certificate. At the same time, none of our staff will see your Credit Card information. You can make your payment with PAYTR, one of Turkey’s leading payment institutions, with the code sent to your phone with the 3D option with a credit card on the website. 3D Secure is an authentication system developed by card institutions to ensure the security of online shopping.